Project Managers

Project Managers

Website RSM Maintenance

The Project Manager is responsible for ensuring all maintenance and repair work orders are completed in a timely and professional manner while meeting/exceeding the client expectations. Consequently, this position requires a high level of responsibility, a result oriented – can do attitude, and schedule flexibility to take calls after business hours and on weekends.

Essential Functions

-Take charge of client work order verification process
-Provide price quotes to the clients and follow up with them
-Establish and maintain existing vendor relations
-Match and assign the appropriate field tech for the work order
-Ensure the timely dispatch of field technicians
-Maintain accurate records of the work orders, invoices, reports, emails and other correspondence
-Collaborate with clients on a national level and update them on the status of each phase
-Analyze and resolve client issues and concerns in a professional demeanor
-Evaluate and reconcile vendor invoices
-Work with billing and invoicing department to bill clients accurately for work orders
-Consistently follow up on the details of work orders from inception to completion
-Act as the point person for problem resolution and client relations for multiple projects
-Must be able to perform the job physically from office Monday through Friday during normal business hours and be available to work on-call weekends with advance notice (usually once or twice a month)
-Must be available to take emergency calls after normal work hours and on weekends
-Comply with the company protocol and procedure at all times
-Perform other miscellaneous duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To apply for this job email your details to hrintern@rsm365.com